For a safe and pleasant vacation

Corona info
Questions & Answers about Corona

(Status April 2022 | Subject to change)

We have listed and answered the most frequently asked questions for you.
We will also be happy to answer any questions you may have in person.

Please just contact us.

A negative Covid-19 test is not required prior to arrival.

The wellness area as well as the water world with the pools can be used normally and there is no mask requirement.

The childcare center is open as usual. It is aired several times a day.

Yes, we still recommend travel insurance. If you are unable to arrive due to a positive test result or quarantine order, we will require confirmation.

Should it not be possible to arrive due to corona-related travel restrictions, a cancellation free of charge is possible at any time.

Only 45 family suites and 230,000 sq. ft. of resort space =. 5,000 sqm of free space for every family!

Hygiene measures

The safety and security of our guests is our top priority. In our small family resort in the middle of nature far from crowds there is enough space for sufficient distance. Our hygiene concept allows you to feel safe during your vacation.

  • 2 meters minimum distance between groups of guests is recommended.
  • Hand disinfection dispensers at all important points in the hotel
  • Ballpoint pens for guest sheets are taken directly from the packaging and are not used twice (guest gift)
  • Key cards are disinfected before issuance
  • daily cleaning of all areas of the suites and all areas
  • all wellness and water areas are open
  • Beauty and massage treatments take place without restrictions
  • spacious outdoor area with organic farm, natural playground u. v. m.
  • sick and sickly children are not allowed to enter the child care center
  • regular ventilation of the premises throughout the day
  • Training in compliance with all hygiene measures

You won’t find that much space anywhere!

Only 45 family suites and 230,000 sq. ft. of resort space =. 5,000 sqm of free space for every family!

Carefree vacation happiness - Cancellation conditions

For carefree vacation planning we have extended the general cancellation conditions as follows:

In case of a travel warning, governmental quarantine order and positive COVID-19 test result, cancellation is possible up to 2 days before the start of the vacation upon presentation of an official notice.

We recommend taking out travel insurance, our reservations team will be happy to advise you.

Rebooking instead of cancellation fees!
We offer all guests the possibility to postpone the vacation to another period free of charge in case of cancellation – regardless of how many days before arrival the cancellation is made. This helps to avoid cancellation costs.

Otherwise, the Austrian hotel and contract conditions apply.